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PRIVACY POLICY
Last updated January 01, 2023
This privacy notice for Quality Remodeling LLC ("we," "us," or "our"), describes how
and why we might collect, store, use, and/or share ("process") your information
when you use our services ("Services"), such as when you:
Visit our website at http://www.qualityremodelingva.com, or any website of
ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or
events
Questions or concerns? Reading this privacy notice will help you understand your
privacy rights and choices. If you do not agree with our policies and practices, please
do not use our Services. If you still have any questions or concerns, please contact
us at sales@qualityremodelingva.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find
out more details about any of these topics by clicking the link following each
key point or by using our table of contents below to find the section you are
looking for.
What personal information do we process? When you visit, use, or navigate our
Services, we may process personal information depending on how you interact with
us and the Services, the choices you make, and the products and features you use.
Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We do not process sensitive
personal information.
Do we receive any information from third parties? We do not receive any
information from third parties.
How do we process your information? We process your information to provide,
improve, and administer our Services, communicate with you, for security and fraud
prevention, and to comply with law. We may also process your information for other
purposes with your consent. We process your information only when we have a valid
legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties. Learn
more about when and with whom we share your personal information.
How do we keep your information safe? We have organizational and technical
processes and procedures in place to protect your personal information. However, no
electronic transmission over the internet or information storage technology can be
guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorized third parties will not be able to defeat our
security and improperly collect, access, steal, or modify your information. Learn more
about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the
applicable privacy law may mean you have certain rights regarding your personal
information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by
submitting a data subject access request, or by contacting us. We will consider and
act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the
privacy notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT
FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register
on the Services, express an interest in obtaining information about us or our products
and Services, when you participate in activities on the Services, or otherwise when
you contact us.
Personal Information Provided by You. The personal information that we collect
depends on the context of your interactions with us and the Services, the choices you
make, and the products and features you use. The personal information we collect
may include the following:
names
phone numbers
email addresses
mailing addresses
usernames
passwords
contact preferences
contact or authentication data
billing addresses
Sensitive Information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate,
and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or
browser and device characteristics — is collected automatically when you visit our
Services.
We automatically collect certain information when you visit, use, or navigate the
Services. This information does not reveal your specific identity (like your name or
contact information) but may include device and usage information, such as your IP
address, browser and device characteristics, operating system, language
preferences, referring URLs, device name, country, location, information about how
and when you use our Services, and other technical information. This information is
primarily needed to maintain the security and operation of our Services, and for our
internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar
technologies.
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic,
usage, and performance information our servers automatically collect when
you access or use our Services and which we record in log files. Depending on
how you interact with us, this log data may include your IP address, device
information, browser type, and settings and information about your activity in
the Services (such as the date/time stamps associated with your usage, pages
and files viewed, searches, and other actions you take such as which features
you use), device event information (such as system activity, error reports
(sometimes called "crash dumps"), and hardware settings).
Device Data. We collect device data such as information about your computer,
phone, tablet, or other device you use to access the Services. Depending on
the device used, this device data may include information such as your IP
address (or proxy server), device and application identification numbers,
location, browser type, hardware model, Internet service provider and/or
mobile carrier, operating system, and system configuration information.
Location Data. We collect location data such as information about your
device's location, which can be either precise or imprecise. How much
information we collect depends on the type and settings of the device you use
to access the Services. For example, we may use GPS and other technologies
to collect geolocation data that tells us your current location (based on your IP
address). You can opt out of allowing us to collect this information either by
refusing access to the information or by disabling your Location setting on your
device. However, if you choose to opt out, you may not be able to use certain
aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our
Services, communicate with you, for security and fraud prevention, and to comply
with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on
how you interact with our Services, including:
To facilitate account creation and authentication and otherwise manage
user accounts. We may process your information so you can create and log
in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user. We may process
your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your
information to respond to your inquiries and solve any potential issues you
might have with the requested service.
To send administrative information to you. We may process your
information to send you details about our products and services, changes to
our terms and policies, and other similar information.
To fulfill and manage your orders. We may process your information to fulfill
and manage your orders, payments, returns, and exchanges made through the
Services.
To request feedback. We may process your information when necessary to
request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We may
process the personal information you send to us for our marketing purposes, if
this is in accordance with your marketing preferences. You can opt out of our
marketing emails at any time. For more information, see "WHAT ARE YOUR
PRIVACY RIGHTS?" below.
To deliver targeted advertising to you. We may process your information to
develop and display personalized content and advertising tailored to your
interests, location, and more.
To post testimonials. We post testimonials on our Services that may contain
personal information.
To protect our Services. We may process your information as part of our
efforts to keep our Services safe and secure, including fraud monitoring and
prevention.
To administer prize draws and competitions. We may process your
information to administer prize draws and competitions.
To evaluate and improve our Services, products, marketing, and your
experience. We may process your information when we believe it is
necessary to identify usage trends, determine the effectiveness of our
promotional campaigns, and to evaluate and improve our Services, products,
marketing, and your experience.
To comply with our legal obligations. We may process your information to
comply with our legal obligations, respond to legal requests, and exercise,
establish, or defend our legal rights.
3. WHEN AND WITH WHOM DO WE SHARE YOUR
PERSONAL INFORMATION?
In Short: No mobile information will be shared with third parties/affiliates for
marketing/promotional purposes. All other categories exclude text messaging
originator opt-in data and consent; this information will not be shared with any
third parties.
4. DO WE USE COOKIES AND OTHER TRACKING
TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store
your information.
We may use cookies and similar tracking technologies (like web beacons and pixels)
to access or store information. Specific information about how we use such
technologies and how you can refuse certain cookies is set out in our Cookie Notice.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes
outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the
purposes set out in this privacy notice, unless a longer retention period is required or
permitted by law (such as tax, accounting, or other legal requirements). No purpose
in this notice will require us keeping your personal information for longer than the
period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal
information, we will either delete or anonymize such information, or, if this is not
possible (for example, because your personal information has been stored in backup
archives), then we will securely store your personal information and isolate it from
any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of
organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational
security measures designed to protect the security of any personal information we
process. However, despite our safeguards and efforts to secure your information, no
electronic transmission over the Internet or information storage technology can be
guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorized third parties will not be able to defeat our
security and improperly collect, access, steal, or modify your information. Although
we will do our best to protect your personal information, transmission of personal
information to and from our Services is at your own risk. You should only access the
Services within a secure environment.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years
of age.
We do not knowingly solicit data from or market to children under 18 years of age. By
using the Services, you represent that you are at least 18 or that you are the parent
or guardian of such a minor and consent to such minor dependent’s use of the
Services. If we learn that personal information from users less than 18 years of age
has been collected, we will deactivate the account and take reasonable measures to
promptly delete such data from our records. If you become aware of any data we
may have collected from children under age 18, please contact us at
sales@qualityremodelingva.com.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
Withdrawing your consent: If we are relying on your consent to process your
personal information, which may be express and/or implied consent depending on
the applicable law, you have the right to withdraw your consent at any time. You can
withdraw your consent at any time by contacting us by using the contact details
provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"
below.
However, please note that this will not affect the lawfulness of the processing before
its withdrawal nor, when applicable law allows, will it affect the processing of your
personal information conducted in reliance on lawful processing grounds other than
consent.
Opting out of marketing and promotional communications: You can unsubscribe
from our marketing and promotional communications at any time by clicking on the
unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to
the SMS messages that we send, or by contacting us using the details provided in
the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will
then be removed from the marketing lists. However, we may still communicate with
you — for example, to send you service-related messages that are necessary for the
administration and use of your account, to respond to service requests, or for other
non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or
terminate your account, you can:
Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your
account and information from our active databases. However, we may retain some
information in our files to prevent fraud, troubleshoot problems, assist with any
investigations, enforce our legal terms and/or comply with applicable legal
requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies
by default. If you prefer, you can usually choose to set your browser to remove
cookies and to reject cookies. If you choose to remove cookies or reject cookies, this
could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at
sales@qualityremodelingva.com.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications
include a Do-Not-Track ("DNT") feature or setting you can activate to signal your
privacy preference not to have data about your online browsing activities monitored
and collected. At this stage no uniform technology standard for recognizing and
implementing DNT signals has been finalized. As such, we do not currently respond
to DNT browser signals or any other mechanism that automatically communicates
your choice not to be tracked online. If a standard for online tracking is adopted that
we must follow in the future, we will inform you about that practice in a revised
version of this privacy notice.
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC
PRIVACY RIGHTS?
In Short: If you are a resident of Virginia, you are granted specific rights regarding
access to your personal information.
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve
(12) months:
Category Examples Collected
A. Identifiers
Contact details, such as real name, alias,
postal address, telephone or mobile
contact number, unique personal identifier,
online identifier, Internet Protocol address,
email address, and account name
YES
B. Protected classification
characteristics under state
or federal law
Gender and date of birth YES
C. Commercial information Transaction information, purchase history,
financial details, and payment information YES
D. Biometric information Fingerprints and voiceprints NO
E. Internet or other similar
network activity
Browsing history, search history, online
behavior, interest data, and interactions
with our and other websites, applications,
systems, and advertisements
NO
F. Geolocation data Device location NO
G. Audio, electronic, visual,
thermal, olfactory, or similar
information
Images and audio, video or call recordings
created in connection with our business
activities
NO
H. Professional or
employment-related
information
Business contact details in order to
provide you our Services at a business
level or job title, work history, and
professional qualifications if you apply for
a job with us
NO
I. Education Information Student records and directory information NO
J. Inferences drawn from
collected personal
information
Inferences drawn from any of the collected
personal information listed above to create
a profile or summary about, for example,
an individual’s preferences and
characteristics
NO
K. Sensitive personal
Information NO
We will use and retain the collected personal information as needed to provide the
Services or for:
Category A - As long as the user has an account with us
Category B - As long as the user has an account with us
Category C - As long as the user has an account with us
We may also collect other personal information outside of these categories through
instances where you interact with us in person, online, or by phone or mail in the
context of:
Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
Learn about how we use your personal information in the section, "HOW DO WE
PROCESS YOUR INFORMATION?"
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a
written contract between us and each service provider. Learn more about how we
disclose personal information to in the section, "WHEN AND WITH WHOM DO WE
SHARE YOUR PERSONAL INFORMATION?"
We may use your personal information for our own business purposes, such as for
undertaking internal research for technological development and demonstration. This
is not considered to be "selling" of your personal information.
We have not disclosed, sold, or shared any personal information to third parties for a
business or commercial purpose in the preceding twelve (12) months. We will not sell
or share personal information in the future belonging to website visitors, users, and
other consumers.
No mobile information will be shared with third parties/affiliates for marketing/promotional
purposes. All other categories exclude text messaging originator opt-in data and consent;
this information will not be shared with any third parties.
Virginia Residents
Under the Virginia Consumer Data Protection Act (VCDPA):
"Consumer" means a natural person who is a resident of the Commonwealth acting
only in an individual or household context. It does not include a natural person acting
in a commercial or employment context.
"Personal data" means any information that is linked or reasonably linkable to an
identified or identifiable natural person. "Personal data" does not include de-identified
data or publicly available information.
"Sale of personal data" means the exchange of personal data for monetary
consideration.
If this definition of "consumer" applies to you, we must adhere to certain rights and
obligations regarding your personal data.
Your rights with respect to your personal data
Right to be informed whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to opt out of the processing of your personal data if it is used for targeted
advertising, the sale of personal data, or profiling in furtherance of decisions
that produce legal or similarly significant effects ("profiling")
Exercise your rights provided under the Virginia VCDPA
You may contact us by email at sales@qualityremodelingva.com or submit a data
subject access request.
If you are using an authorized agent to exercise your rights, we may deny a request if
the authorized agent does not submit proof that they have been validly authorized to
act on your behalf.
Verification process
We may request that you provide additional information reasonably necessary to
verify you and your consumer's request. If you submit the request through an
authorized agent, we may need to collect additional information to verify your identity
before processing your request.
Upon receiving your request, we will respond without undue delay, but in all cases,
within forty-five (45) days of receipt. The response period may be extended once by
forty-five (45) additional days when reasonably necessary. We will inform you of any
such extension within the initial 45-day response period, together with the reason for
the extension.
Right to appeal
If we decline to take action regarding your request, we will inform you of our decision
and reasoning behind it. If you wish to appeal our decision, please email us at
sales@qualityremodelingva.com. Within sixty (60) days of receipt of an appeal, we
will inform you in writing of any action taken or not taken in response to the appeal,
including a written explanation of the reasons for the decisions. If your appeal is
denied, you may contact the Attorney General to submit a complaint.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant
laws.
We may update this privacy notice from time to time. The updated version will be
indicated by an updated "Revised" date and the updated version will be effective as
soon as it is accessible. If we make material changes to this privacy notice, we may
notify you either by prominently posting a notice of such changes or by directly
sending you a notification. We encourage you to review this privacy notice frequently
to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at
sales@qualityremodelingva.com or contact us by post at:
Quality Remodeling LLC
253 Wyderose Drive
Midlothian, VA 23113
United States
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE
DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request
access to the personal information we collect from you, change that information, or
delete it. To request to review, update, or delete your personal information, please fill
out and submit a data subject access request.