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FREQUENTLY ASKED QUESTIONS

We have listed some answers to some of the most commonly asked questions from our customers. Of course, if your answer is not listed here, please feel free to contact us and we will be more than glad to answer any and all questions you may have. Some questions may need us to evaluate the project before we are able to answer. In most cases we suggest booking a Free In-Home Design Consultation to provide an accurate quote and scope for your project.

Frequently Asked Questions

What services do you offer?


Quality Remodeling mainly offers complete kitchen and bathroom remodeling. We can help with small to large projects, but we mainly focus on complete kitchen and bathroom remodeling. We have many options to choose from to fit any budget. Listed below are some of the items, but we can help with just about anything in a kitchen or bathroom. Bathroom Remodeling: Showers, Bathtubs, Free-Standing Tubs Vanities and Vanity Tops Plumbing and Lighting Fixtures Toilets, Flooring, and more. Kitchen Remodeling: Semi-Custom and Custom Cabinet Design Granite and Quartz Countertops Sinks and Faucets Flooring and more.




What is the process for a kitchen or bathroom remodel?


We understand that each project if different and may require unique options to turn your vision into a reality. Our standard process starts with booking a Free In-Home Design Consultation. We can meet with you to take measurements, determine options, answer questions, and provide an estimate. Once you have approved, we will order materials and schedule the project. During each project and when complete, we will perform quality assurance checks to ensure that the project results are better than expected.




What areas do you service?


We service most of Richmond, VA and surround areas. Below are a list of some of the areas we service: Richmond, VA Midlothian, VA Henrico, VA Glen Allen, VA Goochland, VA Powhatan, VA Chesterfield, VA Chester, VA Hanover, VA Mechanicsville, VA
Caroline County, VA Colonial Heights, VA Petersburg, VA Dinwiddie County, VA Prince George County, VA New Kent County, VA Charles City County, VA James City County, VA Williamsburg, VA Don't see your area listed? Please contact us for more information.




Are you licensed and insured?


Quality Remodeling is a Licensed and Insured Class A Contractor in the Commonweath of Virginia. We have both general liability and workers compensation insurance.




How long will my project take?


This is a question we get asked by every customer. Each project is different and it is hard to provide a "general" timeframe. This is best answered after a detailed scope is determined. Book a Free In-Home Design Consultation and we can discuss the specific timeline for your project.




I have purchased my own materials, will you just do the installation?


Unfortunately, we are not just an installer. We typically supply most of the materials ourselves because in the past there were delays because materials that customers ordered themselves came in damaged or the materials just would not work with the design. We have partnerships with vendors who provide quality materials in order to guarantee quality installations. These vendors also assist with specialized technical product information which is helpful to our installers. When it comes to certain materials such as light fixures, vanities, flooring, and other items, we can possibly install your materials. Due to warranty constraints, some items may need to be purchased through us.




Do you accept credit/debit card payments?


We accept all major credit and debit cards for payments. Unlike some companies, we do not charge a "convience fee". Even though we accept checks and other forms of payments, we actually prefer that you pay using a credit or debit card. This unique approach is designed to enable you to have absolute control over the project to ensure the outcome is what you desire. We have heard too many stories about contractors starting too many projects or charging too little up front and in turn doesn't match the scope of work. Even though Quality Remodeling is committed to providing the best service and quality work, we want our customers to have the ability to dispute the charge if needed. We feel that this shows our commitment to our customers in our ability to satisfy all of our customer's needs.




Do you offer financing?


Yes, we have partnered with banks and lending companies to offer some of the most competitive financing in the industry. We have options including 0% APR, Fixed Rate, Low Interest, and other financing options. Most promotional financing varies at times during the calendar year. Once we have determined the scope of your project, we can discuss the specific financing options to fit your individual needs. Financing is based on approved credit.




You ask what my budget is for my project, why?


We have designed some pretty amazing spaces and we can for your project, but if your budget doesn’t meet those great ideas, we will be wasting both of our time. By starting with a realistic budget, you allow us to design based on both your need and your budget. We have many years of experience, by being candid about your budget it allows us to come up with value driven budget ideas. It’s very normal not to know what a realistic budget should be for your project, let’s talk and we can help you get a better idea what money you should set aside.




How do I know I will get quality work at a reasonable price?


Reputation speaks volumes about any contractor. If you go with a company that has excellent references and satisfied customers, then you’ll likely get a quality end product at a fair price. We are very transparent in our pricing. Check out our pricing guide for detailed pricing on some of our general projects.




Should I get more than one estimate before making a decision?


Comparing different estimates can certainly help, but judging service, craftsmanship, and customer service can be tough. We always advise homeowners, whether they choose Quality Remodeling or another company, to only hire the contractor that you feel the most comfortable with. Remember, no matter who you choose, these individuals will be in your home on a daily basis, so you must completely trust them.




Do you provide a free estimate?


Yes, our Free In-Home Design Consultation is free of charge because we understand that it’s really hard to get an idea of how much your project will cost on your own. We can meet to take measurements, discuss options, and answer questions.